… and evidently they hate me as well.
I’ve now had to order DSL 3 times and my order status still doesn’t show up via any automated system.
Somehow being 1 mile from downtown Peoria puts me on the edge of DSL service. And somehow being on the edge of DSL service means your order gets escalated. And somehow having your order escalated means no one can actually confirm your order unless you have them contact the super secret DSL specialists.
So I think if you want anything done with SBC DSL call the “DSL specialists” at 877-870-9582, and not the we-hate-our-customers hotline I was given: 877-722-3755.
I would have gone with cable broadband, but they want $45/mo. while SBC DSL is only $15/mo. But maybe you get what you pay for…
Tags: Personal
a super secret hotline? How did you come across that number? That sounds cool!(except for the part where they screw you)
February 26th, 2008 at 9:34 am
For the past 8 months I have been over billed from 6 to $900 so every month I get the pleasure of telling the same story to a variety of (for the most part) concerned and caring people who understand my frustration and after 2-3 hours tell me ” this is absolutely not your fault” and attempt to refund my bill 150-$900 so every month my bill arrives nothing seems to happen. I have come to dread my bill and am going grey. How did you find this lovely lady at the office of the Pres. Please any help would be greatly appreciated Ive tied a knot at the end of my rope and an barely hanging on.
[...] A comment on my blog has inspired me to quick post a few tips I’ve picked up for dealing with customer service at large companies. I’m in the middle of a battle with Comcast right now because the reliability of my Internet connection is abysmal. [...]